In General

Flova UK Ltd owns and operates this Website.  This document governs your relationship Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


All Flova UK brassware is supplied complete with a 10 year guarantee from date of purchase covering against manufacturing defects, provided the product has been installed, used and regularly maintained in accordance with our installation and maintenance instructions.

All working parts such as hoses, cartridges, seals and waste mechanisms, which are subject to normal wear and tear, are covered for 3 years from date of purchase.

This guarantee covers normal, residential use. It does not cover faults caused by the commercial environment, deliberate damage, incorrect installation, neglect, misuse, inappropriate cleaning, accidental damage and other events outside Flova UK Ltd control. Working parts should be taken care of to prolong the lifespan of the components, especially in hard water areas. Regular cleaning, and/or descaling following our aftercare guide will ensure the working parts are thoroughly cleaned. Failure to care for Flova UK products will invalidate the warranty.

The guarantee does not cover any product that has been altered or modified in any way without prior written and signed consent from a director at Flova UK Ltd.

This guarantee applies to the original purchaser only and is non-transferable. Should you need to raise a claim, the issue will be investigated. As part of our investigation the following conditions must be satisfied:

  • Proof of purchase at time of claim.
  • The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning).
  • The opportunity to inspect the product in the installed condition.

Further details on claims and refitting costs can be found enclosed within our returns policy terms and conditions.

Confirmed faulty items will be replaced with our nearest equivalent product.

This guarantee does not affect your statuary rights. 

This guarantee is only applicable in the U.K. and Republic of Ireland.

Flova UK Ltd reserves the right to amend product specification and pricing without prior notice.

Call Outs

If a call out is requested to a suspected faulty item, a charge of £150 + VAT will be charged against a credit card before any works are carried out.

If the suspected faulty product does not have manufacturing defect, then the customer will be given the option to have the fault repaired by us at a charge of £50.00 + VAT per hour.

If the suspected fault is deemed to have a manufacturing defect, then the call out fee of £150 + VAT will be credited back to the customer and we will replace or repair the broken or missing part.

We require a signature from the customer to agree and accept our call out terms and conditions and that payment will be required immediately after the repair is completed.


Unless stated otherwise, the recommended retail prices shown on this website include VAT at the current rate of 20% in the UK. Prices are subject to alteration without notice.


In order to give the best service to our valued customers, Flova UK offer a next day delivery service via UPS Courier. Orders placed before 4.45pm will be delivered the following working day, with no minimum order value.

We cannot be held liable for any delay or failure to deliver products. All goods must be checked within 48 hours of the signature being obtained by our courier. Please check all goods are as ordered and are in satisfactory condition. No claims can be considered for any consequential losses after the goods have been fitted. Please notify all shortages/breakages within 48 hours. If your delivery is damaged, this must be notified within the 48-hour timeframe by way of contacting the sales office. Your signature with our courier also states you have received, read, understood and accepted our terms and conditions.

Returns Policy

At Flova UK we always endeavor to offer the very best service, even when you are returning products to us.

Our comprehensive returns policy has been devised to simplify the procedure. Please download our returns form to view full details on our return procedure terms and conditions. 

Goods to be returned must be made in writing to and include the above returns form. 

Requests for items not required must be received within 28 days, be in the original packaging and in perfect condition. These goods will be subject to a 25% re-stocking charge with a minimum value of £12.95 + VAT. Return requests for damaged, missing parts and picking errors must be received within 14 days of the delivery date. 

Trade Marks

The FLOVA logo is a registered trademark of Flova UK Ltd.

Trading Disclosure

Flova UK Limited is registered in England and Wales. Company registration number: 0833 4267

Registered office: 30-34 North Street, Hailsham, East Sussex BN27 1DW. VAT registration number: (GB) 177 5415 83

Privacy Policy

Flova UK Limited respects the privacy of visitors to its website. We will not collect any personal data about you, such as your name and address, unless you voluntarily submit it to us.

Cookies are small text files which are downloaded to your computer when you visit a website. This website uses cookies to automatically capture data that does not personally identify you. We use this anonymous data to analyse how the site is being used, so that we can improve it. This website does not use cookies to store personal data about you.

Copyright Notice

All rights reserved. This website is the copyright of Flova UK Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person\’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as \”spam\”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to


You agree to indemnify, defend and hold harmless, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


All rights reserved. This website is the copyright of Flova UK Limited. All information shown on or derived from the website remains our intellectual property. You must not reproduce or redistribute any of the content, images or data for commercial use without prior permission in writing from us.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please contact


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director